Customer Testimonials

As an out of state parent of a U of A student I am compelled to sing the praises of European Auto. I am extremely pleased with the service performed on my daughter’s Volkswagen. It gives me a little less to worry about knowing she has such a great place to have her car serviced. Thanks

Linda and Dana are always friendly and helpful and i loved how clean the car was when we picked it up.

You guys are great and very helpful with explaining the problems my car was experiencing. Pick up and drop off ESP. With my baby seat and shopping bags. Your staff is super friendly and clearly very knowledgeable. Pics sent of the engine trouble a nice touch too.

Bottom Line: Yes, I would recommend this business to a friend.

I was ready to get rid of my BMW because our dealership seems to have a very unsatisfactory service department. You changed my mind! your assessment & work was thorough, quick, and excellent. I’m thrilled to have straightforward, quick and understandable answers to my concerns and needed work and my car back in shape!!! So quickly & easily! Who knew it was possible right here in Tucson!

Bottom Line: Yes, I would recommend this business to a friend.

From: Robert Whetzel
To: contact@europeanautotech.net
Subject: Re: Work Order# 0000XXXXX

John,

I gave it a couple of days to e-mail you about the car as I wanted to make sure it wasn’t the fact that I didn’t have to ride the motorcycle that was driving my feelings BUT I can tell you honestly now that you guys nailed it!!! She is a BEAST!!! My congrats to you and Mark and the rest of your team for an OUTSTANDING job! Thanks so much for the superior craftsmanship and will be seeing you often for her scheduled maintenance! I will be bragging about your team and referring anyone that needs work done on their cars!

Thanks again for the work, she is everything I thought she would be and more!

Already recommended you twice. You did me a great service last week. Linda was all over my failed H2O pump from my guy in MN and saved me some $$ and grief.

Bottom Line: Yes, I would recommend this business to a friend.

It’s never fun to take your car in to the mechanic, but everyone at European Auto Tech is wonderful. They are fair, honest, even showed us the broken parts on our car and have always treated us well and with respect. As long as I have my car, they will always be the people I will take it to. Highly recommended!

Bottom Line: Yes, I would recommend this business to a friend.

I have been dealing with European Auto Tech for at least 8 years. I tell everyone who asks, or does not ask, that I think European is the best. They take care of me and my Jetta. They are honest, reliable, wonderful customer service and will only deal with them…not the dealerships. John, Dana and Jeff are outstanding. Proud to be a European Customer!

Bottom Line: Yes, I would recommend this business to a friend.

I have been a client for several years and have received excellent, dependable service from all including; Dana,Linda and Mark. Last year I had my front brakes replaced (Mercedes S430) and they continued to squeak for months afterward. John guaranteed his work (under warranty) and Mark appropriately replaced the faulty parts at no cost to me. Car wash is a professional touch too! 5 Stars!

Bottom Line: Yes, I would recommend this business to a friend.

Ended up having to take to dealer for warranty service, but diagnosis was right on the money and customer service was excellent as usual.

Bottom Line: Yes, I would recommend this business to a friend.

Excellent customer service! A breath of fresh air after our experience with the dealership that sold us the vehicle.

Bottom Line: Yes, I would recommend this business to a friend.

Your service is always fantastic. The techs went above and beyond in helping us check out the car that my parents ended up buying for me. Linda was extremely patient with me and my mom as we worked thru our questions. We will have European Auto Tech maintain the vehicle when it returns to Arizona for next school year. Thanks for the great service.

Bottom Line: Yes, I would recommend this business to a friend.

The Better Business Bureau of Southern Arizona
434 S Williams Blvd.
Suite 102
Tucson, Arizona 85711

Re:
European Auto Tech
3340 N. 1st Ave.
Tucson, Az. 85719

It’s a great pleasure to call your attention to the superb service and workmanship we’ve experienced at European Auto Tech. For the last five years, owner and master tech John Ranney and his crew have provided our much loved BMW with extraordinary care.

Their maintenance and repair work is simply the best. Totally reliable, completely trustworthy, always going the extra mile. We hope you will find a way to recognize John Ranney, Mark Herbert, Dana Whalen and the other staff at European Auto Tech for their outstanding efforts.

If anyone asks “Who’s the best for European car care?” …. The answer is simple: John Ranney and his crew at European Auto Tech. No doubt about it.

Sincerely,

Mr. & Mrs. Jack Fern
Tucson, Arizona

Cc:
BMW of North America
BMW AG, Munich, Germany

Will definitely be back! Best and most honest service that I have received when it comes to cars! I would not take my BMW anywhere else to get serviced, but to European Auto Tech!

Bottom Line: Yes, I would recommend this business to a friend.

Great service and very nice people to deal with! I’m from Sierra Vista and chose this place based off what the previous customers had left to say and I’m glad I went to EAT. I will continue to bring my vehicle to this place for any services. Thanks a lot!

Bottom Line: Yes, I would recommend this business to a friend.

Thanks Mark! No drips on the driveway this morning!

Bottom Line: Yes, I would recommend this business to a friend.

Customer service was outstanding. I was called every time there was an update on the work being done, about the status of parts on order, and in general anything that my input could be had on. The quality of the work was impeccable. I will definitely return here.

I can always count on you all for accurate information, spot on repair estimates and friendly, timely service. Thanks, Ellen

Bottom Line: Yes, I would recommend this business to a friend.

Excellent service provided at all levels. Very trustworthy. Warranties honored when appropriate. This type of service is appreciated.

Bottom Line: Yes, I would recommend this business to a friend.

Great, friendly shop! They all possess great people skills, and make a point to keep you informed about what they’re doing and why. I had the pleasure of dealing with Dana, Mark, and Rick, and have only praise for them!

Bottom Line: Yes, I would recommend this business to a friend.

Great work, friendly and courteous!! I will come back… I’ve been to different Indy shops, and always got the runaround… Not here!!

Bottom Line: Yes, I would recommend this business to a friend.

I have been using EUROPEAN AUTO TECH for 5 plus years. The staff is always upbeat and very helpful and professional. Mark is an awesome mechanic and great to talk with. I will continue to bring my BMW to their shop. Thanks for all you help over there. BMW-E46

Bottom Line: Yes, I would recommend this business to a friend.

European Auto Tech found possible gas leaks (safety first) now fixed No charge for finding all problems (for future fixes) drove my car to the front door for personnel delivery – adds up to first class And my new favorite car/fixer friends ! Innovative and on top of certain quirks cars have. We recommend this conscientious establishment.

Bottom Line: Yes, I would recommend this business to a friend.

My VW has 156,000 miles and, knock on wood, it’s running great. Thanks Jeff.

Your warranty policy is a key reason I use European Auto Tech.

Bottom Line: Yes, I would recommend this business to a friend.

My car seems to be working great… You found the issues and didn’t try to talk us into anything we didn’t need or want done. We had a great experience with this repair so far. Very informative and we knew every job that the mechanic was doing because of the estimate that was given. We will return if the need strides.

Bottom Line: Yes, I would recommend this business to a friend.

European Auto Tech is not like the others – they actually listen to their customers! While troubleshooting a weird, complex problem, they involved me in the process of finding a solution. My hunch told me that the solution was something different than simply replacing an electronic module. Mark, my technician, was persistent and found the root cause of the problem an offered a safe, innovative and inexpensive solution that seems to be working perfectly! Well done!

For a half dozen years, we have received such good care from European Auto Tech. I trust them. I am loyal to them. They stand behind their work. Their mechanics are terrific. They are straightforward about costs. Their estimates are spot on. Dana, their people-person, is a treasure! She is precise, thorough, patient. She makes sense of mechanical matters; she’s always quite clear on costs; and always provides a detailed and comprehensible explanation of what has been done and what is recommended to be done. I never depart without a printed estimate of the mechanics suggested work.

This wandering Seattleite got some work done at European on North First here in Tucson-as a matter of fact the roadhaus van was in there at the same time. Nice people, good service and cute receptionist to boot.

Shop Rating: Excellent
Recommended

Good job, delivered on time, no surprises, and the car was washed when we picked it up! very cool….Milan

Bottom Line: Yes, I would recommend this business to a friend.

Hi All, just wanted to touch base with you guys and let you know how well the car is running. Big Mark did such an awesome job putting everything back together. It starts, runs, stops, steers perfectly. I have put almost 2,000 miles since moving to Las Vegas…NO DRIPS…You all did such a great job and treated me so well over the 5 months my car was at your shop I felt like an update was in order. Thanks again so much for making my car what I wanted it to be. P.S. living in Vegas is a trip!!

Thanks again

Work was promptly done at the time promised. Work was, as is usually the case at E.A.T., very well done.

Professional, excellent service. Exceptional knowledge of cars and performance

Understood I wanted my Audi serviced right. Identified what needed to be done with complete estimate. I checked part prices online and they were at or near discount prices. Work done well too. Thanks!

Bottom Line: Yes, I would recommend this business to a friend.

We’ve had several vehicles serviced here over the years including our ’86 Vanagon, a 2006 Golf TDI and even my ’78 Unimog. The mechanics are very very good and the customer service is great even if you are in a pinch and need a tow. Definitely the best automotive outfit we’ve experienced anywhere!

Shop Rating: Excellent
Recommended

Like most people, I don’t enjoy performing vehicle maintenance and even less having to pay for it, but it is essential to maintain properly running vehicles. I found my experience with European Auto exceptional and first-class, they provided outstanding service, are well organized, friendly and would recommend them.

Bottom Line: Yes, I would recommend this business to a friend.

While on a trip from Montreal (Canada) to SouthWest, in a 85 Vanagon Westfalia, we were heading back to Canada after having crossed the borderline from Mexico to Nogales, but we had to find another garage for another fuel filter, the third since the beginning of the trip, because of a corroded gas tank. We were close to Tucson, Arizona, and after we emailed, we got answered from Larry Chase, the founder of this website. He directed us to John Ranney, the owner of European Auto Tech, in Tucson, who changed the fuel filter, a small plastic white box with 2 different ends, for a bigger Bosch part used on BMW. He also made tests with a transparent gas line to see bubbles coming in the gas, because of a wrong place of a return tube in the bottom of the gas tank. John has been very kind with many details explained to me and my wife about the repairs. We also met Larry at he garage and shared our stories of trips through America. Very nice people to meet in Tucson!

Shop Rating: Excellent
Recommended

Highly Recommended! John and Jeff are VW trained master mechanics and should be able to handle most anything on a Vanagon. Most of their business is on other platforms but they have been able to deal with everything from head replacement to general troubleshooting on my Van. Not the cheapest shop around but they stand behind their work. If you talk real nice to John and remind him that I sent yah he might even agree to use some of your parts …”once in a while” 🙂 Note … John has a Vanagon with a 3.3 Subie amongst his stable of rides. Don’t expect to camp out in his back lot, not that kind of shop 🙁 John is also a member of the Vanagon Resue Squad.

Shop Rating: Excellent
Recommended

Love E A T ! Would not let anyone else work on my SLK230. They are the best and fair prices. Thanks for a job well done guys!!!

I’m currently traveling for 1.5 years in my 1990 Westfalia camper and the van recently started making bad clunking noises in southern Arizona. I called European Auto Tech and they told me to bring it in for a look.

The owner John quickly diagnosed the problem as the CV joints. They ordered new ones, which arrived a couple hours later, and they had the van repaired the same afternoon. There hasn’t been a noise since. While it was on the hoist, John also fixed a few other nagging problems, such as a leaky gas tank.

The service at European Auto Tech is excellent – both friendly and professional. (And yes, as someone else mentioned in an earlier review, the service manager is indeed cute). This is the best repair shop I’ve been to. John is a Westy enthusiast himself and has tricked out his van with a Subaru engine and Porsche transmission. Never before had I seen a Westy perform like a race car!