FAQ | European Auto Tech Tucson

What does Bosch Car Service mean to me?

Bosch Car Service is a national network of independent workshops that are small enough to offer real value yet have the backing of Bosch, the world’s largest supplier of automotive parts. Bosch invented the technology that makes your car work.

Can I use an independent service shop while my car is covered under warranty?

You may absolutely use an independent service shop (like European Auto Tech) while your car is still under warranty — it is your right. Maintenance interval services, oil changes, brakes and aftermarket accessories are all among the services we are happy to provide. Having any of these services performed at European Auto Tech will not void your warranty in any way.

For more information on your rights as a warranty-holder, Google Magnuson-Moss Warranty Act or visit the following Wikipedia link:

http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

Can you put the ‘machine/computer’ on my car and tell me what’s wrong?

This is a common question. Years ago, when scopes were first released, they were considered the latest in automotive diagnostics technology. Just hook up this machine to your car and it’ll automatically tell us what all of the problems are, right? Not exactly…

European Auto Tech uses the most current factory scanners and scopes to help diagnose issues affecting your automobile. These machines output data that helps our certified technicians figure out what work needs to be performed on your vehicle. The information the machines provide only offers clues to what may be wrong, however, and it is only the expert mechanics who will be able to interpret this data and along with their own analysis of your vehicle provide you with a definitive diagnosis of what needs to be done.

Using the scanner technology along with good-old-fashioned mechanical know-how provides you with the most accurate assessment of your vehicle’s needs which results in the best and most appropriate care for your car at the most cost-effective rates.

How often should I change my oil?

Generally speaking, the more often you change your oil, the healthier your vehicle will be. We recommend you change your oil at least twice as often as the factory recommendation. Factory recommendations are typically minimal requirements to adhere with warranty regulations and are not reflective of what is the optimal care for your vehicle.

Failing to change your vehicle’s oil often enough can result in sludge, which can cause serious and costly engine problems. Click here to read an article on engine sludge by European Auto Tech’s automotive expert Mark Herbert.

Do you accept extended/aftermarket warranties?

Yes we do. We will work with you and your insurance company to ensure you receive the services you need.

Please be prepared to provide your warranty contract and the contact information of your warranty company so that we may start a claim right away.

Will you scan my car for free?

The simple answer is no. The control systems in today’s vehicles are very complex. The control systems themselves and the diagnostic equipment we use to communicate with them must always have up to date software to work as they were designed to. Although, even with the most current diagnostic software and tools, they will not give a definite answer to what is wrong with the vehicle. These tools will let the trained technician see the same information and data the vehicles control systems are seeing. The trained technician must then interpret this data, and along with their own analysis of your vehicle, provide you with a definitive diagnosis of what needs to be done.

What is difference between the ‘Check Engine’ light and the ‘Service Engine Soon’ light?

There is no difference, they are both the same. This light is for the On Board Diagnostic system, OBDII. If the light is on then the cars computer has detected a problem and the light is warning you to have your car checked out by a service professional.

What is a ‘No Hassle Warranty?

Everyone at one time or another has been in this situation at one time. Something is wrong with your automotive repair. Now it turns into fight just to get it resolved. You are being made to feel that you are dishonest or too demanding. Maybe that new brake job is squeaking. You are told to just keep driving it. That brand new window motor is making noise. You are told that the window is closing the way it should and to disregard the fact that it sounds like a box of rocks.

Simply stated, no hassle warranty is just what it sounds like. You have a warranty issue with anything we did; we are going to take care of it period. No fighting, no screaming, no finger pointing. Just a stand up, step up to the plate, rock solid policy of customer satisfaction.

What makes you different from other German only independent repair facilities?

What makes us different? We don’t just say we are all about Customer service; We are all about customer service. It’s our approach to the way we run our business. Just ask our customers!

We don’t just say we fix German cars, we actually do FIX German cars and we fix them Right. We do not cut corners; we do not use cheap, substandard replacement parts. It is easy to for us to be proud in our work because we do it right.

Do you provide “Free Shuttle Service”?

Yes we can provide free shuttle service to U of A area, local shopping malls or direct drop off at your residence. All shuttle service is based on reasonable in town distance and scheduling. Please call ahead so that we can make your visit as effortless and enjoyable as possible.

Do you require appointments?

Yes we do, but please give us a call, as we will always try to accommodate you in anyway we can.

Can I wait for my repair?

Yes you can, but it depends on the type of repair. If it is a very time consuming or unknown involved repair, we would ask you to leave it with us for evaluation until we can determine how long we may need your vehicle. If it is a simple oil change or light bulb replacement, we will most likely be able to accommodate you with waiting for your car. Please call us ahead of time so we can assist you.

Do you provide discounted car rentals?

Yes we do through Enterprise Rental Car. Please inquire when making your appointment so we can set up a rental for you.

What are your hours?

Monday thru Friday 8:00am to 5:00pm

Do you have a night/early bird drop off?

Yes we do. Call us for details.

What do you charge?

We charge by the job, not by the typical hour or ‘Book’ time. We take into consideration the severity of the job and the actual time it takes us to do the job. An easy job does not cost as much as a hard job. We strive to be fair with our prices to both our customers and to us. And as always we will supply you with an estimate before any repairs are performed.

What forms of payment do you accept?

We accept all major credit cards, checks and cash.

Is your shop insured?

Yes, our shop is insured. And we have 24/7 recorded surveillance with security on call monitoring our premises.

Do you have wireless internet access in your waiting room?

Yes we do!

Can you give me an estimate over the phone?

The short quick answer is that the problem has to be diagnosed before it is estimated. This is virtually impossible over the phone. Even a common brake job may have too many variables like mid year caliper, pad and rotor part number split variations. We would rather cultivate a relationship with an accurate estimate in person than ruin it with a shoot from the hip approach over the phone. We will always be happy to put your vehicle on a lift for a free visual check.

Do you provide towing?