Latest Reviews
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Historical Reviews
5 stars RON & LUCY I Featured review
2-26-2015
I have been very satisfied with the courtesy and professionalism of your entire team members.
This has been an on going comment on my part during the past 5 years.
Ron Isler
Thank you Ron!
5 stars JUAN O Customer since 2014
Great customer service, got my car back in a timely manner. Very specific and simple explanation of the work done on my vehicle. Even quick washed at end of service.
5 stars BILL S Customer since 2012
I have been going to European Auto Tech for a few years for my Porche and Bmw and I can say I HIGHLY recomend them. They are very professional and knowledgeable.
I have never had an issue and wouldn’t go anywhere else.
5 stars Anonymous Verified customer
Always honest and reliable. Excellent alternative to a Dealer
5 stars SAM T Customer since 2015
Courteous, friendly and professional. Their knowledge of foreign cars is respected and appreciated by all their customers! I will definitely go back (when and if needed)! 🙂
5 stars LOU V Customer since 2007
I trust that Jeff, the mechanic who works on my VW, is highly competent and knows VW inside and out.
5 stars ELLEN P Customer since 2006
such great service. can always depend on estimates;updates on progress. John, Linda, Dana and Jeff make sure things are done right the first time.
Thanks for a great review Ellen!
5 stars REGGIE B Customer since 2013
Good quality service with a focus on customer satisfaction.
Thanks Reggie!
5 stars JERROD B Customer since 2014
Great costumer service very helpful mechanics I’ve already recommended people
Thanks Jerrod!
5 stars TABITHA R Customer since 2014
I was very happy to receive the same product and service at a way better price then I have received at other auto shops in the past. Not to mention I only had to wait about 30 minutes.
Thank you Tabitha!
5 stars PETER & MARJORIE B Customer since 2013
I had a scheduled service appointment. I was called during the day with their recommendations for services to the vehicle. The service was performed as described and the vehicle was ready when promised. Excellent auto service company.
Thank You! Great review!
5 stars EILEEN H Customer since 2012
European auto tech is always a pleasure to work with.
Thanks for a great review Eileen!
4 stars REGGIE B Customer since 2013
Awesome customer service, follow-up, communications and committed to quality Service.
Thank you Reggie!
5 stars STANLEY S Customer since 2014
Pleasure to work with, accurate quotes, timely, knowledgeable and skilled. I have absolutely no complaints, and would definitely use their services again!
Thank you Stanley!
5 stars Anonymous
Repair done properly and efficiently. Thanks.
5 stars Anonymous
Great, super fast service
5 stars JOHN R Customer since 2015
PROMPT AND THOROUGH, AND FRIENDLY, TOO!
Thank you John!
5 stars SANMARTIN I Customer since 2007
Always an excellent and professionally thoughtful evaluation of the vehicle conditions. And a very talented office personal. Best place to have your vehicle repaired and keeping it in god maintenance conditions.
Ignacio
Thanks for a great review Ignacio!
5 stars EILEEN H Customer since 2012
I’m so glad to have their help keeping my 2005 Z4 going!
4 stars MIKE M Customer since 2006
For many years I have used European Auto Tech when needed to service my current BMW.
I appreciate their knowledge, skill, and the friendly and honest staff! They are a pleasure to work with.
Thank you Mike!
5 stars GREGORY H Customer since 2012
Nobody like car trouble. Thanks for making it bearable. The workmanship was spot on.
Thanks for the great review Gregory!
5 stars WARD C Customer since 2011
As usual, they took care of the problem and my car is ‘purring’ again.
5 stars RICHARD H Customer since 2012
Thanks for great service. Also, for adjusting turbo blow-by catch can hoses for neat under-hood appearance.
We appreciate the great review R.H.
Thank you!
4 stars Anonymous Verified customer
Great work… High prices.
4 stars MICHAEL H Customer since 2014
Appreciate the transparency exhibited by mechanics.
We aim to please Michael! And Thank You!
5 stars HELMUT S Customer since 2014
Already recommended someone that went to Pep Boys for the BMW I got stranded there
Thanks!
5 stars JON W Customer since 2014
Excellent service and very courteous staff–very pleased!
Thank you Jon!
2 stars CAROL F Customer since 2006
Normally the service is great but this time fell short. I don’t know why it took all day to get an oil change when I had an appointment. Plus, I had to call to find out if the car was ready and heard back 30 minutes later (when I was on my way) that the car still wasn’t done. Then I had to wait while it was washed. Sorry, this is not what I am used to at your shop.
Hi Carol
One of our Techs was out with back injury. Our workload was overwhelming. The front office was getting a makeover as well.
I?m not trying to make excuses. I just want you to know what we had going on.
I hope this is not a deal breaker for you. I will make this up to you. Sorry we fell short.
John
5 stars GILLES B Customer since 2014
It was a kind of urgent repair to be done on my Volks Camper, was done fast!!!
Professional people!!!
Thank you Gilles!
5 stars JEFF S Customer since 2010
Inspection was complete and helpful for negotiating further repairs with the seller.
Thanks Jeff!
5 stars DEAN M Customer since 2013
It’s great being able to go in for service, knowing it will be done by someone who knows your car and really cares about it. A big plus at European Auto Tech is being confident they won’t try to sell you something you don’t need.
Thank you so much!
5 stars BEVERLY W Customer since 2009
thoughtful professional service as always. Thank you.
2 stars ANTHONY N Customer since 2013
Wrong diagnosis problem of car every time. Car been service with timming belt and water pump, Some how water hose get loose leaked major coolant, Call and got tow back to the shop and can’nt find the where it leaked. had to paid for tow……
This customer was in here over a year ago. I really don?t get this. We replaced a leaking water pump along with needed timing belt and tensioners. This was 6/3 /2013. There were recommendations to replace some deteriorated coolant hoses, cracked brake lines, ruptured engine mounts, tie rods, and bushings. All of these needed repairs were declined. A month later we replaced a failed coolant tank cap. That was it. We have not heard from this customer until this review a year later. He says that some water hose leaked coolant. Is this what was recommended and declined by this customer? We just don?t know because he never called us. I guess this was the last place he had anything done to his car. I have to assume he had an expectation of those parts that were needing replacement to last more than a year.
5 stars DEBBIE C Customer since 2011
Always great service. Thank you!
5 stars JEFF S Customer since 2010
Good job as usual.
Thank You J.S.!
5 stars WILLIAM C Customer since 2012
This was a warranty repair of work from 2yrs ago. They did not blink and fixed the defective part for free on the same day I brought my car in
You can judge a shop by the repairs as well as how they handle their warranties.
Thank you W.C. for that review!
5 stars GREGG M Customer since 2011
European Auto Tech diagnosed the problem quickly and gave me options since the part wasn’t readily available. It was back ordered through Phoenix for arrival that same afternoon. Since the task was relatively easy to do, I installed the part myself and saved the cost of the labor. Most places don’t give you that option!
Thanks for the review Greg!
5 stars LOU V Customer since 2007
I wouldn’t take my VW anywhere else. Jeff, their mechanic, is the only one who I want touching my car. He, in my opinion, is highly competent and knows VW inside and out.
Thanks Lou for that great review!
5 stars JAMES E Customer since 2014
Professional service and great experience. Willing to work with customer’s request, even installing customer provided parts, which most other indys won’t do. I will come here for my future modification needs.
Thank you for the review J.E.!
5 stars STEVE B Customer since 2014
Great service, friendly/ knowledgable staff. Just the facts and your one the road again!
Thanks you so much S.B.!
5 stars WARD C Customer since 2011
As usual, a job well done.
Thank you W.C.!
5 stars BILL S Customer since 2012
I have nothing but great things to say about John and his team! They are very professional in every way. I wouldn’t go anywhere else for service!!!
Thank you for that nice review Bill. We are in business because of customers like you!
5 stars SUSAN A Customer since 2009
John,
I trust Mark implicitly and wouldn’t even think of taking my car elsewhere.
I also appreciate both Dana and Linda and the extra mile they go to make sure the customer is happy.
You are one smart man to have hired the people you have.
Thank you so much Susan!
4 stars KEITH J Customer since 2014
High quality service. They will give you a ride to and from your house if you need one which is excellent. A bit on the pricey side however hence the four stars. I highly recommend this place for standard repairs.
5 stars MATT & SARAH L Customer since 2012
The best!
Thank you for the great review!
5 stars ELLEN P Customer since 2006
fab as always! I continue to refer the shop to any one who drives a VW,BMW, or MB.
5 stars CAROLYN C Customer since 2014
The work was completed as promised, on time, and everyone was so friendly yet professional. I finally have found a trusted car shop for life. Thank you John for awesome employees.
Thank you C.C.! Yes they are awesome!
5 stars JOHN W Customer since 2012
Great service as always.
Always at your service John. Thank You!
5 stars DAVID M Customer since 2014
Always helpful!
Thank you David!
4 stars DAVID & BETH W Customer since 2009
Great, prompt, professional service, but pricey.
5 stars BEVERLY W Customer since 2009
Always excellent service.
5 stars BOB N Customer since 2006
I appreciate that each of the unforeseen problems that appeared was taken care of in the process of replacing the engine in my car. The car is performing excellently.
Thanks Bob!
5 stars BRONWEN H Customer since 2013
Excellent work!!
Thank you!
Thank you Bronwen!
5 stars ARLENE S Customer since 2014
Polite, efficient, helpful.
Thanks!
4 stars DANIEL S Customer since 2014
Thank you for all of your extra efforts to help me when I needed most.
Thank you Daniel!
4 stars REGGIE B Customer since 2013
Good friendly, people who deliver quality service at a competitive price. I will use them again.
5 stars DEBBIE C Customer since 2011
Thanks for taking care of the headlight for me!
5 stars SUSAN S Customer since 2009
Thank you for putting my car’s bumper back on so quickly. 🙂 I have learned my lesson about driving through flooded streets.
5 stars IVAN T Customer since 2007
Great job!!! Very thorough and very pleasant front desk.
Thank you Linda and Dana.
The girls always get the credit!..:)
Thank you Ivan!
5 stars CHARLES C Customer since 2006
Went in for transmission, differential & A/C service. Thanks to your thorough trip inspection the water pump leak was found, and replaced under warrenty.
2 stars ROSEANN H Customer since 2014
Quality of service didn’t match reputation. Old vehicles are tough, yes, but we had to return once to fix something not done right by mechanic, and now the door locks not working even though we did pay for that.
The car was a 1985 Mercedes Turbo diesel. This car had many problems other than the door locks not working. There were lots of missing parts and compromised systems throughout this vehicle.
The driver?s door lock actuator was completely seized. That was the way the car drove in to our shop. The customer was given an estimate for this particular part to be replaced as a first step with no guarantee the rest of the door lock system would work the way it was supposed to. With approval we then replaced the door lock actuator. At that point the door locks did operate. The system works from a stored vacuum system. The system has to be free of leaks in order for it to operate after leaving it overnight or for any period of time. It did not work according to design. It would quickly deplete the source of vacuum when sitting and not be able to operate the door locks. This was a separate problem. It was explained in detail to the customer. They declined to go further.
5 stars CODY N Customer since 2011
The service is always excellent. My only concern is that every time I bring my car in there seems to be something else wrong that needs to be fixed. I understand I have appx. 130,000 miles on the car. Is it time to look at getting another car? Your thoughts would be greatly appreciated. Thanks, Cody
2 stars MICHAEL H Customer since 2014
Yes, I’d recommend you without hesitation. 2 stars on this oil change because the low oil light sounded at worst possible moment on i-10 east, 20 miles from benson. Took a tongue lashing from wife entire way to gas city, where I purchased and added 1 quart valveoline synthetic. Turned out your guys filled 6.5 quarts to engine that needed 7 quarts, per previous invoices from other shops. Issue addressed with and 10 dollar credit granted for next visit to compensate the extra oil purchase. This incident aside, you are the only mechanics in my 15 years of car ownership to respectfully inform me of and explain exact procedures recommended, fully avail me of the options, the charges, etc. Your mechanics take meticulous notes and appear to be detail oriented, also a huge plus for me. Bottom line, I immediately wrote this one unfortunate incident off as an honest mistake and insisted to my wife that we continue availing of your shop for future servicing.
We let car sit to make sure the oil level is accurate. Then we recheck it. Overfilling will damage Catalytic Converter. We never want to overfill. Somehow this got by. I will be changing shop procedures with reminder attached to work order that the recheck was done. This is a first for us. Thank you for pointing this out. We will only be better for it.
5 stars GARY K Customer since 2010
I enjoy Ricky personally and
his customer service attitude–very punctual too! And of course Dana & Linda are both personable and customer svc oriented–great front desk. I appreciate the water too. The mechanics I’ve met are also very personable. I just wish my VW didn’t have so many problems. See you soon for a new clutch–Oh Boy!
Gary, Thank you so much for the great review! Hope your ride is better for you.
5 stars LOU V Customer since 2007
Wouldn’t take my VW to anyone but European Auto Tech!
Thanks Lou!
4 stars SUSAN L Customer since 2014
a bit pricey but efficient and thorough
Thank you Susan!
5 stars PAM B Customer since 2006
I always recommend Eurpean to my friends. Thanks for the wonderful service.
Pam and Ed are the best! Thanks!
5 stars Anonymous
Thank you for such excellent service!!
Thanks so much!
5 stars PAM B Customer since 2006
Thanks for Every Thing!!!!!!!!!
Thank you Pam!
5 stars BRYANT & JANET N Customer since 2009
Euro Auto Tech takes the time to look at my car and let me know what it needs. They catch things that I miss, to keep it running safely and smoothly.
5 stars COLLIN K Customer since 2014
You did everything that I asked you to do and more! I and defiantly coming back.
Thank you Colin!
5 stars SUSY M Customer since 2011
Everyone is very nice and helpful, they kept my car over the weekend due to my travel for which I am grateful. Thanks!
5 stars SUSAN S Customer since 2009
As always, the staff at European Auto were helpful & successful in fixing the woes of our old VW TDI. I highly recommend them for keeping older VWs healthy & on the road.
Thank you S.S.!
5 stars LLOYD F Customer since 2008
I trust the people at European Auto Tech. My Mini is very special to my wife and me. I have been taking it to them for years and not one problem have I had. Good people there.
Thank you Lloyd!
4 stars JANET A Customer since 2012
Only problem this time was the relaying of time when my car would be done, dropped it off on a Monday was told it would be Thursday, called Thursday to find the time to make arrangements to pick it up and got a sarcastic snicker saying oh no it won’t be done today, maybe Friday…for a double wrench service? I felt that there was a lack of communication this time. I’m happy with the work but just remember I’m juggling life for a week with no input on status. I bring my car to your shop all the way from Kolb and Pantano and have spent over five thousand dollars or more easily just last year alone with you.
Sorry Janet. Did not mean to come off that way. It was not done intentionally.
3 stars CRAIG L Customer since 2014
Although we ran into parts-related problems late on a Friday afternoon, I can’t hold that against EA-Tech. The work was thorough and my car is now running fine. The cost of the work was reasonable and fair.
2 stars VICTOR H Customer since 2011
Had some work done there they left off a access cover from the underbody cover. I didn’t notice for quite a while and brought the car back for a oil change and told them about missing piece their response was we didn’t do it. They had just done a repair for a oil leak where the cover is located. Seemed to me a little chicken shit but my fault I should have gone over every inch of the car when picked up but I guess my business isnt worth the trouble to look for the missing piece
The access panel that you mention was a small plastic cover that is attached to the belly panel. It is missing from a lot of cars because of the flimsy way that it attaches to the belly panel. They just fall off. That is the nature of the beast that we live with.
You were in for work in September of 2013 for work on your car. You then came back approximately five months later at the end of February saying that it was not put on. I assure you that we would have called you if we had seen it in our shop. We keep a super clean working area and would certainly notice it.
5 stars RJ M Customer since 2014
I was very satisfied with the service I received. I feel they were honest and forth coming with any service I may need in the future.
Thank You RJ!
5 stars SAMANTHA A Customer since 2013
My visits are always professional and very informative. I appreciate the time given to me.
2 stars CAROLYN C Customer since 2014
Wow! Took in what I thought was an ok running VW — come to find out, they made my car run like a new one. Everyone is helpful there, ride to work and picked up as well. They want to be your garage forever, and I am sold. I’ll take my VW there with confidence for their quality work. Cheaper than a dealer for sure.
OK CC .Most excellent and great review! But what do I have to do to get five stars???:)
5 stars HEIDI W Customer since 2006
Loyal client for over a decade. They have services a BMW and currently a Mini Cooper. Can’t think of anything negative to report. They’ve treated me very well.
Thank you so much H.W.!
5 stars DALE F Customer since 2012
Understand it was a tough job, everything works great
Good to hear Dale. Thank you!
5 stars JUDITH P Customer since 2012
I always feel confident that my car has received excellent service by a friendly and honest staff who really care about their customers and value their business..
5 stars CHARLES C Customer since 2006
Thanks John.
5 stars BRENDA G Customer since 2013
I really appreciate your professionalism and quick turn around for service so my parents did not have to rent a car. Thanks!
Great to hear! Thank you Brenda!
5 stars QUENTIN & JULIA P Customer since 2006
Consistently good service here.
Thanks Quentin!
5 stars RUTH D Customer since 2014
Excellent service. Friendly, helpful, timely service, terrific place!
5 stars EILEEN H Customer since 2012
Excellant service and quick help when I had a mechanical problem.
5 stars ELLEN P Customer since 2006
fab as always. it’s so great having a shop i can trust my “old” car to, and know that everything will be taken care of quickly and correctly. Thanks. Ellen
Thanks Ellen! Great to see you!
5 stars FRANK M Customer since 2006
So … How was all that fresh Dutch beer in Amsterdam, John ???
5 stars THOMAS M Customer since 2013
Still great service and very happy with how they maintain our Cayman! We will continue to keep going to European Auto Tech.
5 stars Anonymous Verified customer
Recent estimate was very detailed. Office personnel was outstanding and very helpful.
Thank You!
5 stars CAROL & ROGER G Customer since 2013
Knew exactly what to do. Always friendly both techs and office personnel.
Great to hear! Thanks!
5 stars WARD C Customer since 2011
As usual, a job well done.
Thank you!
5 stars RAY H Customer since 2013
These guys take great care of my Audi. I had a check engine light for lean fuel trim, which they diagnosed to be vapor leaks. They fixed said leaks and not only is the fuel trim code gone, but my car now runs the best it has since I got it. (I got it used)
.Thanks R.A.!
5 stars JUSTIN D Customer since 2014
Nice to know that a shop still cares about customer service. All quotes were accurate and shuttle service was reliable to the minute, thanks!!
We appreciate yours comments J.D.
Thank You!
5 stars BEVERLY W Customer since 2009
As always, excellent customer service and first rate professional repair. Thank you.
5 stars GREG C Customer since 2013
the car is back to normal and running great.
🙂
5 stars GREGG M Customer since 2011
Thorough professional service that got to the root cause of the problem, discovered a developing problem and fixed both at the same time, saving me money in the long run. Not the cheapest service in Tucson, but the best when you consider the quality of the work and the warranty plus they use genuine BMW parts – some competitor use cheap knock-off parts!
Thanks Gregg!
5 stars SAMANTHA A Customer since 2013
From start to finish, the vist was personable. I didn’t feel as though I was in a revolving door. I appreciate the fact the what my car needed was emailed to me along with pictures of what needs my immediate attention. I am a life long customer now!
It is great to hear that!
Thank you Samantha!
5 stars DEAN M Customer since 2013
Nobody in town knows these cars like you do.
Thanks D.M.!
5 stars ELLEN P Customer since 2006
Work is always on time and estimates are accurate. Love that Jeff always works on my car. John, Dana and Linda are fabulous.
Thank you Ellen!
5 stars BOB K Customer since 2006
I’ve been bringing my vehicles to European Auto Tech for over 15 years and they just keep getting better! Great mechanics and outstanding personalized service.
Thanks B.K.
They are like fine VINO! …:)
5 stars AUTUMN S Customer since 2013
I was very pleased with everything about my visit. Not only did they fix the problem, and communicate with me via email as I was out of the country, but they also took my car to emissions for me while I was out of town! No extra charge! Saved me tons of time! It is not easy to find a mechanic to work on my VW, so I am glad I haver found European Auto Tech.
Hi Autumn,
Glad we rocked the service for you! It was our pleasure! Thank you so much.
5 stars JIM K Customer since 2013
The work they did was excellent. I would not take my 911 for service anywhere else.
Thanks Jim!
5 stars STAN T Customer since 2006
The problem with the shift linkage was repaired and works fine.
Thanks Stan!
5 stars JOHN I Customer since 2011
You did a great job with my 911. thanks for all the great work you did.
Thank you John For a great review!
5 stars CLIFTON J Customer since 2013
You guys are great! I’m much more avid about my car than your average Joe and would easily be able to detect whether you guys are a decent and respectable shop or not. Your prices are incredibly fair and the car has always been completely finished well before expectations. All repairs are cleanly and professionally done. Whenever I cannot complete a repair or a modification myself I know who will take care of me; my buddys’ over at European Auto Tech. Also this is nice because I also learn something everytime I go. Thanks guys! Continue the outstanding work.
Thank you Clifton for that outstanding review! It is nice to know we are keeping up with your expectations. Have a Merry Christmas.
5 stars JOHN W Customer since 2012
As always, everything was perfect. Thanks to all
5 stars JOHN & MEREL S Customer since 2009
As always, great work and personal service.
5 stars ELLEN P Customer since 2006
wonderful as always. Quick service, even for a minor problem. ty, couldn’t keep my “high mileage” baby going without you.
5 stars JAY T Customer since 2009
Another well done job. Had a door actuator go out which caused windows to roll down all by themselves anytime any place on my BMW E46. Mark knew exactly what the problem was and replaced it with new one and problem resolved. Thanks BMW EXPERTS. Why go anywhere else. James Twyman
Thank you Jay!
5 stars JIM B Customer since 2013
These guys know VW Vanagons and did an excellent job of diagnosing and completing the repairs I needed. They completed the work promptly, kept me informed along the way and even did a follow up inspection when I had a concern. Both Jeff and John were knowledgeable and clear in explaining what needed to be done. I was experiencing clutch, alternator and emmission issues with my vanagon. They repaired the clutch, adjusted emmissions and installed a new tie rod end. I’m going to need to wait on the alternator repair.
Thanks. I’m glad I found a garage I can trust.
Thank you for that great Review!
5 stars MIKEY H Customer since 2012
Great work great technician they know there there cars and clean work and alway open to show the issue of your car or what’s was going on with it highly recommend!
That’s great to hear! Thank you !
5 stars Anonymous Verified customer
Everything was perfect!
Oh Good!….:)
4 stars SEAN M Customer since 2013
I thought you guys to a fantastic job and would absolutely recommend you to a friend and plan on making you my personal mechanic so long as I am in Tucson.
Thanks Sean!
That really means a lot to us.
5 stars JOHN W Customer since 2013
Your service was excellent, everybody was so helpful and patient. Please tell Thank you for rerouting the hood latch and danna for being so helpful and thorough. The engine light has not come on yet. We will bring it back in when i get enough extra money to fix the key-less entry. Thank You.
Thank you John!
5 stars BILL S Customer since 2012
I take both my Porche and BMW X5 there and can tell you without hesitation that the service is outstanding, the staff knowledgable and friendly.
Thanks for the great review Bill!
5 stars DOUG & MARGARET M Customer since 2008
You guys are always great!
4 stars CODY N Customer since 2011
Always excellent service and great customer service. The only drawback: My service engine soon light came back on today. I need to call for another appt.
OK Cody. We will see what is going on.
4 stars THERESA W Customer since 2013
Great service! We appreciate it!
Thank you very much for a nice review Teresa!
5 stars DORIS A Customer since 2006
Though it’s 22, they make my 525 run and drive like next to new!
Good to know D.A. Glad it’s you testing out the temperature!….:)
5 stars JOSH B Customer since 2013
Great, friendly shop! They all possess great people skills, and make a point to keep you informed about what they’re doing and why. I had the pleasure of dealing with Dana, Mark, and Rick, and have only praise for them!
Great to hear Josh!
5 stars KATHY D Customer since 2013
Great work and done in a reasonable time.
Thank You Kathy!
5 stars MAGGIE A Customer since 2010
Linda and Dana are always friendly and helpful and i loved how clean the car was when we picked it up.
We aim to please Maggie. Thank you for a great review!
5 stars JIM K Customer since 2013
Very friendly and knowledgeable staff. Professional, quick and thorough. I would recommend this shop to anyone who is looking for quality service and repair work.
Thank you so much Jim!
5 stars JUDITH P Customer since 2012
It is such a pleasure having you taking care of my car. And your shuttle service makes it so easy. Thank you.
We are glad you had a great experience and we thank you for your business Judith!
5 stars CHAD M Customer since 2013
My car seems to be working great… You found the issues and didn’t try to talk us into anything we didn’t need or want done. We had a great experience with this repair so far. Very informative and we knew every job that the mechanic was doing because of the estimate that was given. We will return if the need strides.
Thank you for an awesome review Chad! We want customers for life and we will always do all we can to give you the very best service experience possible.
4 stars MALCOLM S Customer since 2013
Good work, but you guys are expensive. But hopefully we get what we pay for.
Count on it Malcolm. We want a customer for life. Thank you for your time writing this review.
5 stars CHARLES D Customer since 2009
Your warranty policy is a key reason I use European Auto Tech
Thank You Charles! Always a pleasure to hear good feedback.
5 stars ELLEN P Customer since 2006
service is always done right; appreciate the inspection and notification of potential repair issues; ease of making appointments.
Thank you Ellen!
5 stars STAN T Customer since 2006
I know I can trust the diagnosis and repair. I also needed a ride to pick up the car and it is always a pleasant experience.
Thank you for a great review Stan!. It’s always our pleasure.
5 stars MALCOLM S Customer since 2013
These guys are expensive, but seemingly do good work. They always seem to find another problem with my van ……. that may be good or bad — for me I like to keep the camper-van in tip-top shape so that it does not leave me stranded on some desolate road. Thanks. MS
Thank you for the review Malcolm!
5 stars SAM H Customer since 2013
Great work, friendly and courteous!! I will come back… I’ve been to different Indy shops, and always got the runaround… Not here!!
Thank you for a great review Sam!
5 stars ELLEN P Customer since 2006
as always, timely service, accurate estimates (not an oxymoron) and personal service above and beyond.
It’s always a pleasure Ellen. Thank You!
5 stars GREGG M Customer since 2011
Unexpected alternator failure – who knew that an E39 540 has a water cooled alternator! European Autotech took the time to explain the repair to me – it is more complex than normal – there were no surprises in the end! Prompt and timely service getting me to/from the rental car agency.
Thank You Gregg!
5 stars Anonymous Verified customer
I needed the work done in time to be able to get to work and they made it happen! Thanks so much!
5 stars MILAN K Customer since 2007
good job, delivered on time, no surprises, and the car was washed when we picked it up! very cool….Milan
5 stars BOB N Customer since 2006
Work was promptly done at the time promised. Work was, as is usually the case at E.A.T., very well done.
Thank you Bob!
5 stars LLOYD F Customer since 2008
Thank you for taking me on such short notice.
We aim to please! Thanks Lloyd
5 stars PAUL S Customer since 2013
Customer service was outstanding. I was called every time there was an update on the work being done, about the status of parts on order, and in general anything that my input could be had on. The quality of the work was impeccable. I will definitely return here.
Your comments brought a smile to the crew!
Thank You Paul!
5 stars JOHN & MEREL S Customer since 2009
Always great service at European Auto Tech.
Thank you John & Merel
5 stars LOU V Customer since 2007
My VW has 156,000 miles and, knock on wood, it’s running great. Thanks Jeff.
Thanks Lou!
5 stars BILL & PAM F Customer since 2011
Professional, excellent service. Exceptional knowledge of cars and performance
Pam and Bill is on the top of our list as well!
Thank you so much!
5 stars ELLEN P Customer since 2006
I can always count on you all for accurate information, spot on repair estimates and friendly, timely service. thanks, Ellen
We are only here because of customers like you! Thank You Ellen!
5 stars FRANK & MARY T Customer since 2006
Love E A T ! Would not let anyone else work on my SLK230. They are the best and fair prices. Thanks for a job well done guys!!!
Thank you F.T.!
5 stars VICTOR S Customer since 2011
Always polite and friendly service completed correctly.
Thank you V.S.!
5 stars CHRISTOPHER B Customer since 2008
John and his team at European Auto Tech are top notch! I have been bringing my 1982 Porsche 911SC to them for 6 years and have always been completely satisfied.
Thank you so much Christopher!
4 stars SARAH M Customer since 2013
Took my MINI in for new brakes, oil change, and inspection. They replaced pads and rotors with OEM parts. The front desk personnel were friendly and professional, however, I would have preferred meeting and talking with the actual mechanic who worked on my vehicle. Overall, a well-run organization.
Thank You for a great review! Please keep in mind that we can always accommodate you if you want to speak directly to the Tech that is doing the repairs on your vehicle.
5 stars SALLY W Customer since 2012
definitely yes!
Thanks Sally!
5 stars CHIP H Customer since 2010
Have been taking my Porsche 968 to them for three years.
5 stars JAY T Customer since 2009
European Auto Tech has always taken care of my repairs over the limit of expectations. I was in there for a broken inside door handle wire and while completing that task they always look for other things as part of their very specific inspections. While the techs were in the door panel they noticed my airbag was missing two screws which did not even look like OEM screws and did not have locking washers. They pointed it to me and just fixed it. ” That was the nocking noise I heard from the door and could not figure out what it was. Another company replaced a bad window regulator in the past and did a crappy job for sure. Will not use any company other than Auto Tech. Again great customer service and Techs have outstanding personalities and very OCD with their repairs. Thanks again Auto Tech Job well done again. Thanks
James Twyman
Wow Jay! Can’t ask for better than that!
5 stars LISA & PAT T Customer since 2011
Thanks for the consistently great service!
Thanks Lisa and Pat!
5 stars FAITH J Customer since 2007
I always appreciate your prompt service along with your friendly and knowledgeable staff!
Thank you so much F.J.!
5 stars MATTHEW A Customer since 2013
Great service! Would definitely recommend European Bodytech to a friend.
5 stars JAMAL G Customer since 2013
I am ecstatic about the work European AutoTech performed on my cars. The staff is professional and the technicians are experts. They have ensured my cars remain a pleasure to drive.
Thank you for the great review J.G.!
5 stars KENNETH E Customer since 2013
Excellent service, great work. Honest and dependable!
5 stars EMILY H Customer since 2013
Excellent service!
5 stars RALPH M Customer since 2010
Always reliable and friendly
Thank you Ralph!
5 stars GEORGE G Customer since 2012
You did a great job and I appreciate your great attitude to customers. Thank you. George H. Garcia
Thank you George!
5 stars JAMAL G Customer since 2013
The whole experience was excellent! They even provided me with pictures, videos and showed me the old parts.
Thanks J.G.!
5 stars JOHN A Customer since 2007
The staff at European Auto Tech are always at the top of their game, professional, responsive, and courteous. I would not take any of our 3 cars anywhere else!
Much Thanks John!
5 stars Anonymous
Excellent service.
5 stars JEFF S Customer since 2010
I’ve been asked at car shows about BMW service–always recommend Autotech. As professional a group as you’ll find from office to techs.
Thank You J.S.!
5 stars JAY T Customer since 2009
Again, Great work from European Auto Tech. Thank again. Just recommended a Female friend with a newer BMW out of warranty and she is going to be bringing her 2008 328 for next service.
We will give your friend the red carpet treatment Jay….Thanks again!
5 stars EILEEN H Customer since 2012
European auto has done a great job helping me maintains Z4. Their staff is very friendly, skilled, and communicative.
Thank You Eileen!
5 stars JOEY R Customer since 2013
Great work! my bug is still running smooth! 🙂
Thank you Joey!
5 stars LINDSEY D Customer since 2012
I have always received quality service from European Auto Tech and this last experience was no different. The staff was friendly and helpful. The car wash is a very much appreciated service as is the shuttle service. Without this service I would be in a very compromising permission. Another quality component is the health check your staff does on the car, letting me know of other issues the car has. I consider this to be a very valid and important factor in the relationship I have established with European Auto. The work performed was excellent, no further issues encountered. The car was back in my hands in a prompt and professional manner.
Wow! Thank you for a great review Lindsey!
5 stars CRAIG C Customer since 2006
Great job as always!
5 stars BILL & PAM F Customer since 2011
Have total confidence in all work performed at European Auto Tech. Professional and and excellent Workmanship!
Bill and Pam,
Thank you and we will miss you guys!
5 stars MARINA A Customer since 2012
Thank you so much for your professional service!! I wouldn’t trust my BMW with anyone else!!
Thank you Marina!
5 stars AL P Customer since 2011
As always!!!
Thanks Al!
5 stars REBECCA S Customer since 2012
Thanks to European Auto Tech!
They were great – helped me out with my antiquated 1998 BMW!
Thank You Rebecca!
4 stars LARRY C Customer since 2009
Service was very good and quick. However, after having and oil changed and the transmission serviced I can smell the lingering odor of old oil when I drive the car.
Customer came back in to check for any oil leaking. We pulled belly pan engine cover down for inspection. Under side of car was completely dry.
Customer verified this.
2 stars JANET A Customer since 2012
Found it funny you decided to put your license plate frame on my car without asking. So do I get a discount for giving you free advertising? I need new tires and any discount would be welcome
Sorry about no one asking. I will find out about that. All of our customers that would allow us to put a license plate on their car get free in town towing!
5 stars GARY & CINDY D Customer since 2008
Outstanding service, friendly staff, trustworthy, and dependable. Highly recommended.
Thanks G.D.!
5 stars LLOYD F Customer since 2008
Excellent service. They treat our car like it was their car. They even let Perseus the Rabbit wash it for us.
I will pet Persecus for you…Thank you!
5 stars BARBARA B Customer since 2012
You have done a couple of oil changes for me. Excellent service, but a little pricey.
5 stars GREGG M Customer since 2011
European Auto Tech is not like the others – they actually listen to their customers! While troubleshooting a weird, complex problem, they involved me in the process of finding a solution. My hunch told me that the solution was something different than simplying replacing an electronic module. Mark, my technician, was persistent and found the root cause of the problem an offered a safe, innovative and inexpensive solution that seems to be working perfectly! Well done!
Greg,
It’s nice to hear from a customer that would take the time to express their feelings when things go right for them. Thank you for the post! John
5 stars LINDA S Customer since 2012
Pleasant, easy, fast, thorough, and reliable on my first visit. Thank you!
Thank you L,S.!
5 stars CARRIE V Customer since 2011
European Auto Tech goes above and beyond the calls to good mechanics! Very professional, and extremely caring! All with a clean car to top off solid repairs!
Thank you Carrie!
5 stars GABI P Customer since 2013
I will definitely be back! Best and most honest service that I have received when it comes to cars! I would not take my BMW anywhere else to get serviced, but to European Auto Tech!
Great to hear that Gabi! Thank You!
5 stars LLOYD F Customer since 2008
Their service is as good as it can get. Never had a problem with anything. I don’t trust just anyone with my Mini.
They even let Perseus the rabbit wash my car.
I will pass that along to Perseus. Thanks Lloyd!
5 stars BRANDY M Customer since 2011
Friendly service and promt with updates! Love this team.
Thanks Brandy!
5 stars THOMAS M Customer since 2013
Great service and very nice people to deal with! I’m from Sierra Vista and chose this place based off what the previous customers had left to say and I’m glad I went to EAT. I will continue to bring my vehicle to this place for any services. Thanks alot!
Great review Thomas! Thank You!
5 stars HENRY M Customer since 2013
My service experience was fantastic. Service was efficient and the people were very helpful. No plans to use the local dealership.
Great review! Thank you Henry!
4 stars SALLY W Customer since 2012
I really appreciate your suport with my battery issues.
Glad to be of service Sally. Thank you for a great review!
5 stars LOU V Customer since 2007
Wouldn’t go anywhere else.
Thank you Lou!
5 stars SHAWN F Customer since 2009
Super!!
Thanks Shawn!
5 stars DAN B Customer since 2011
ended up having to take to dealer for warranty service, but diagnosis was right on the money and customer service was excellent as usual.
Glad That worked out under warranty. Thank you for stars Bill!
5 stars BILL S Customer since 2010
Nice work, nice people.
4 stars TOM H Customer since 2011
Other than the length of time involved, it appears all the work paid off.
Thank you for the great review. As always it was a pleasure working on your 1998 Boxster! John, Onwer
5 stars LOU V Customer since 2007
Wouldn’t trust anyone else to work on my VW beetle!
You are the best Lou!
Thank You!
5 stars CRAIG M Customer since 2006
Exceptional service, great staff, reasonable prices. They are the best!
We thank you Craig!
5 stars BILL & PAM F Customer since 2011
True and honest service at reasonable cost. Confident the work will be done in a professional and timely manner. I fully trust European Auto Tech with my marque!
Thank you Bill!
5 stars HARRY & JANINE S Customer since 2010
All work was done very professionally.
5 stars Anonymous Verified customer
Definitely recommend for BMW service.
5 stars JOHN W Customer since 2012
Alwà ys a great job.
Thank you John for a great review!
5 stars CHRIS G Customer since 2006
Excellent service provided at all levels. Very trustworthy. Warranties honored when appropriate. This type of service is appreciated.
Thank you for your trust Chris !
John
5 stars ED H Customer since 2013
Great job
Thanks Ed!
5 stars Anonymous Verified customer
Always friendly, competent service. Repairs and/or service performed correctly the first time. Convenient shuttle service.
Thank you!
5 stars EILEEN H Customer since 2012
So far so good! 🙂
Thanks Eileen. We want to keep it that way..:)
5 stars IVAN O Customer since 2013
Prompt courteous service done correctly and professionally
Thank you for a good review Ivan!
5 stars THOMAS M Customer since 2013
It’s our second time going to EAT, they got us in on short notice and did a great job! We’ll continue to go to them for service on our Cayman S.
4 stars ED H Customer since 2013
Good job
We appreciate that!
5 stars CAT & CHRIS W Customer since 2013
European Auto Tech found possible gas leaks (safety first) now fixed
No charge for finding all problems (for future fixes) drove my car to the front door for personnel delivery – adds up to first class
And my new favorite car/fixer friends !
Inovative and on top of certain quirks cars have.
We recommend this conscientious establishment.
Cat and Chris,Thank you so much for that nice review! I passed it along to the crew.
5 stars MIKE H Customer since 2006
Always there in a pinch to help the DIY.Fast appointments. Great service.
Thank you Mike!
5 stars HEIDI W Customer since 2006
As I said in person, I appreciate the service you (everyone) has provided to me. Please continue with what I perceive to be your ethics, skill and training.
Thank you Heidi.You can count on it!
5 stars RALPH M Customer since 2010
Always great service and competent, friendly customer service.
Thank you for a nice review Ralph!
5 stars RAY H Customer since 2013
I got great service here. I feel like they truly cared about my car and they even personally contacted me to show me what needed fixed. How many auto shops do that? I’d reccomend these guys to anyone who owns a German car.
Thank you so much for your comments.it means a lot.
5 stars GREGG M Customer since 2011
Fast service and at the price quoted. Jeffrey was superb at showing me the issue and why it was important to fix it immediately. Highly recommend them!
As always a pleasure Gregg! Thank you!
5 stars STEVE & THERESA C Customer since 2011
Wonderful service as usual!
Thank you!
5 stars RALPH M Customer since 2010
You are the best. Fast and friendly.
Thank you Ralph!
5 stars THOMAS B Customer since 2013
Very friendly and the best prices in town for VW work. Will definitely be back again.
I am glad we made a difference Thomas. Thank You!
5 stars MARCELLO R Customer since 2013
I had chosen European Auto Tech based on their 3 year warranty for the replacement of my AC compressor. I was also impressed with the turn around time to replace it. I quoted 5 to 6 hours but it was completed in 3.
Thank you Marcelo!
5 stars FLORA Y Customer since 2013
Prompt service, good experience!
5 stars Anonymous
Excellent service.
5 stars KEVIN A Customer since 2012
As always… Great job!
5 stars Anonymous Verified customer
My Audi decided to dump a power steering pump. I brought it to EAT and they promptly replaced it. I have power steering once again. I also brought it in for an oil change, which was done in a timely fashion and they also replaced a few bulbs that had gone out at no extra charge. If you need work done on a German car, you probably won’t get better service than these folks.
Thanks !
5 stars LISA M Customer since 2012
Thank you for taking care of my daughter’s car at a moment when she was stuck between a rock and a hard spot. You were very communicative and took the time to explain everything to me in detail. I really appreciate the value of a competent mechanic and auto repair facility. Lisa was very please with your establishment as well. Job well done!
Dean Mouren-Laurens,
Huntington Beach, CA
Dean,
Glad to be of service! Thank you for a great review!
5 stars MARK S Customer since 2009
They took me on short notice when I was having a problem, and gave me a courtesy wash when they were finished. Dana, in particular, is terrific.
Thanks Mark!
5 stars MICHAEL B Customer since 2012
John,
You guys are great as always.
The service you consistently deliver is what I would expect from BMW themselves and yet they fall very short compared to what you deliver time and time again.
Thanks so much to you and all of your staff for keeping me on the road!
John,
Thank you so much for that great review!
John
5 stars DAN B Customer since 2011
Professional and honest as usual
Thanks Dan!
5 stars CHARLIE & MAYIM S Customer since 2009
We are always treated so well here. I will never take my car elsewhere. Thank you!
We really appreciate Your business!
John
5 stars PHIL W Customer since 2012
Work done was fast and complete. WIndows repaired and Headlights refurbished- look great. Dana was exceptional in helping get the service scheduled and complete quickly–outstanding work!
Phil,
Thank you for a great review!
John
5 stars BLAKE N Customer since 2012
Great service. Nice guys.
Thanks Blake!
4 stars BRYANT & JANET N Customer since 2009
+ located the problem
+ very good customer service and communication
– recommended change of air filter but it is K&N
5 stars MARTIN A Customer since 2012
Terrific job on my VW! Runs great now, and I feel like it will last another 100K. A special thanks to Dana was so helpful, friendly and supportive. Will definitely recommend this shop to my friends.
4 stars FAITH J Customer since 2007
Am always appreciative of the friendly and professional service you provide, especially your quick response to questions and concerns. Thanks for helping to keep my car in such great shape!
Thank you for your business Faith.
5 stars MARIA R Customer since 2009
Thanks for everything!
Maria
Thank you Maria!
5 stars MICHAEL M Customer since 2009
European auto tech quickly resolved my issues on my porsche boxster, were friendly, courteous, genuine and honest. I will no longer take my vehicle to my friend for miscellaneous items sure to their professionalism and excellent work. Thank you european auto tech!
Thank You Michael for a great review!
5 stars JUDITH P Customer since 2012
My Passat’s engine is again running well. I appreciated the competence, courtesy and efficiency of your entire team. Thank you for your concern with not only my car’s well-being but also my own.
Thanks Judith!
5 stars STEVE S Customer since 2012
Very professional!!
Thank you Steve!
5 stars JANET H Customer since 2012
Fast and thoroughly professional.
Thanks Janet! Always a pleasure.
5 stars LOU V Customer since 2007
Outstanding friendly by Dana, Linda, Jeff and John. I’m a raving fan of European Auto.
Thanks Lou! We are likewise raving about your Vino selections!
4 stars SALLY W Customer since 2012
definitely! Thanks for all your help! I will be back…
Thank you Sally!
5 stars ALEC H Customer since 2012
Wonderful people, excellent job on inspection II service. My first time — I will be back.
Thanks Alec!
5 stars STAN T Customer since 2006
As usual the work was completed making sure every detail was correct. I know I can have confidence the repairs improved the operation of my vehicle.
Thank you Stan!
5 stars FRANK & MARY T Customer since 2006
Personal service, attention to detail, friendly staff,, and a fair price that’s how we view European Auto Tech. We have been taking our Mercedes there for years. When you can get it all at one location….why go elsewhere? Love you guys!
Thank you for that nice review F.T.!
John
5 stars DANIEL B Customer since 2012
fast, friendly service and much less expensive than the Porsche dealer
Thank You D.B.!
5 stars DON B Customer since 2012
Great job–happy with the price.
Thank You Don!
5 stars GRAEME D Customer since 2012
Excellent customer service! A breath of fresh air after our experience with the dealership that sold us the vehicle.
Thank you for a great review Graeme!
5 stars JOHN & MEREL S Customer since 2009
Keeps our benz humming and nice people to do business with.
5 stars EMILIO E Customer since 2012
Everyone from the front office to every one in the shop was very friendly and helpful. If I would recommend you to a friend?, I have already.
Thanks for a job well done.
Emilio
Thank you for a great review Emilio!
5 stars GEORGE H Customer since 2012
John, Jeff, Dana & Linda were great to work with. In addition to designing a great upgrade to my A/C system they also offered good advice on what else was needed (e.g. replacing the radiator). Just got in from a 1400 miles trip that was much more pleasant with cold A/C as we drove thru Phoenix & Tucson.
Hey George,
Glad you had a great trip. Thanks for the stars! John
3 stars MIKE B Customer since 2012
I would recommend EAT with an astrick.
Your service was very good. I had a problem while “on the road” and limped into your facility. Your team worked with me so I could pick up my VW at a time when your shop was closed.
However, when the diagnosis was made you recommended that I have a fuel injection cleaning service. I felt I was being “up-sold”. This is a turn-off.
I am new to the Tucson area. I am from Milwaukee. I used an independent VW / Audi service shop in Milwaukee. I had this shop service my VW prior to my trip to AZ. The shop made their recommendations and there was no mention of a fuel injection cleaning (note that the did recommend $2,500.00 of service). Further, I have had no issues that would suggest that I need a fuel injection cleaning service.
The bottom line is that “up-selling” is a turn-off to me. I feel I am being “sold” something that I don’t really need.
I also want to tell you that I will review your bill with the Milwaukee shop to ens
Hi Mike,
Here is a link to BG technical service blog.
http://bgtechnical.blogspot.com/2012_04_01_archive.html
We use the BG cleaning products as well as the equipment shown here for the fuel injection service. This is typically what we see when there is no maintenance done for fuel injection systems on direct injection TDIs. The cost of taking the engine partially down to clean system vs. injection service before this occurs is far more costly.
Most customers don?t really notice a difference up to the time they have problems. This is because the deposits occur slowly. After the injection service for direct injection diesels, mostly all of our customers notice a drastic difference in performance.
You were showing 153,699 miles on your car. With that being a fact, I don?t think there is any question that your system is compromised.
Sincerely,
John Ranney
5 stars CRAIG C Customer since 2006
Thanks Mark! No drips on the driveway this morning!
5 stars JEFF S Customer since 2010
Always a positive experience. Cordial staff. Work areas neat and clean.
5 stars BLAKE L Customer since 2012
Appreciate the help folks – thx.
5 stars MIKE M Customer since 2006
Always personable and courteous service. My BMW service center of choice!
Thank You!
5 stars AXEL C Customer since 2012
Unbelievable service!!! Great staff and an awesome experience. I will be back for sure.
Great Comment! Thanks
5 stars ANTONIO P Customer since 2012
Like most people, I don’t enjoy performing vehicle maintenance and even less having to pay for it, but it is essential to maintain properly running vehicles. I found my experience with European Atuo exceptional and first-class, they provided outstanding service, are well organized, friendly and would recommend them.
5 stars LLOYD F Customer since 2008
So glad I found you. My Mini is very special and you take good care of it.
Thanks Lloyd!
5 stars JOHN W Customer since 2012
Outstanding job. Couldn’t be happier
Thanks John!
5 stars LOU V Customer since 2007
Always outstanding service!
Thanks Lou!
5 stars GARY & CINDY D Customer since 2008
Excellent rating. All the staff are professional and friendly. They give detailed information about the service before and after it’s done.
Thank you Gary and Cindy! It’s always a pleasure.
4 stars MAURICE S Customer since 2012
Professional and knowlegable team of people.
5 stars ROBERT L Customer since 2006
thanks for the fix on such short notice
it is always a pleasure to visit your shop
Always a pleasure Robert. Especially considering your drive from New Mexico! Thank You!
5 stars VICTOR S Customer since 2011
Although BMW service is expensive, I think that European Auto Tech does a through job on all service items. Plus everyone is friendly and helpful.
Thanks V.S. !
5 stars Anonymous Verified customer
Great service very professional will be returning when service is needed.
5 stars BILL & PAM F Customer since 2011
Honest, Professional Workmanship! Every vehicle is treated as if it was their own. Truly the only place I will have my service, maintance and reapirs performed.
Thank you Bill for a great review. It is always good to see you!
5 stars SUSY M Customer since 2011
Always very nice staff and good service
4 stars EILEEN H Customer since 2012
I hunk you could have done a better job the first time around testing starting the car. It starts so much differently now that it’s fixed. Overall I am very happy with your service.
Yes it was a little tough to nail based on the intermittent nature of the problem. Glad we got it resolved for you. Thank you again Eileen.
5 stars RACHEL G Customer since 2012
Great service all round!
Thank You.
5 stars LOU V Customer since 2007
Service is always excellent and it’s great to have my car washed after the service work is done!
Thanks Lou! Good to see you.
5 stars EDWARD H Customer since 2011
Thanks for the superb help and enjoyable morning at your shop. Will return soon! — Ed
Thank You Ed!
5 stars GREGG M Customer since 2011
Thorough, timely and excellent service at a reasonalbe price. Extremely friendly and helpful staff! Very approachable technicians that take the time to explain the service and will even walk you out to the car to show you what the issue is. They use genuine BMW parts with a great warranty. Highly recommended.
Gregg,
It?s a pleasure to get up and start the day with a review like yours.
Thank you, John
5 stars RALPH M Customer since 2010
seemed a bit expensive
5 stars RUSTY DEMITH SUSAN O Customer since 2008
Was really attentive to my needs and my budget
Thanks Rusty!
5 stars KEITH M Customer since 2010
Knowlegable and capable staff, prompt and courteous service, and attention to detail are hallmarks of European Auto Tech.
Thanks Keith for a great review!John
5 stars BURTON H Customer since 2010
I have taken my Boxster to European Auto Tech several times now and feel like each time they listen to what I say and offer good solutions. Their prices are fair and they deliver what they promise. I will continue to use them as I need work done on my cars.
Thanks for a great review Burton!
4 stars DAVID S Customer since 2011
Reliable and reasonable
4 stars BRYANT & JANET N Customer since 2009
There was a spill from the oil change that leaked off the car overnight. Brought it in the next day and you fixed it. I really like the fact that you use a larger filter and you inspect the car when you do the oil changes. It may seem like a pricey oil change, but it is worth it. Thanks.
5 stars HARRY & JANINE S Customer since 2010
Simple oil change, but good heads-up on next maintenance service, and car was washed…thanks!
Thank you Harry!
5 stars DAVID S Customer since 2011
I really appreciate the service. I’ll have the car back to get the rest of the items fixed ASAP.
David
Thanks for a great review!
John
5 stars CHARLES S Customer since 2009
Great team, outstanding service, unit repaired on time and operating very well.
Thanks Charles!
5 stars RICHARD & JUDY S Customer since 2008
Alrady recommended you twice.
You did me a great service last week. Linda was all over my failed H2O pump from my guy in MN and saved me some $$ and grief.
Rich Speers
Thanks for the recommendations Rich. Glad to be of service.
Thanks John
5 stars WILLIAM O Customer since 2010
Prompt, sincere and honest services.
Thank you William!
John
5 stars VICTOR H Customer since 2011
Great service ,completed quickly
Thank you very much Victor
John
5 stars JEFF S Customer since 2010
Always a pleasure doing business with people who treat your car the way you do.
Thanks Jeff. We feel the same about you!
John
5 stars WARD C Customer since 2011
Came in with an immediate problem and got immediate help. Thanks
Thank you Ward
John
5 stars JOHN A Customer since 2007
We appreciate your excellent customer service. Connie
John and Connie
Thanks for a great review!
John
5 stars ROBIN B Customer since 2011
I was ready to get rid of my BMW because our dealership seems to have a very unsatisfactory service department. You changed my mind! your assessment & work was thorough, quick, and excellent. I’m thrilled to have straightforward, quick and understandable answers to my concerns and needed work and my car back in shape!!! So quickly & easily! Who knew it was possible right here in Tucson!
Hi Robin, Glad we could turn it around for you. Thank you for your business.
John
5 stars CHRIS E Customer since 2011
I thank you. It was very helpful and easy to have my car “worked on”.
Thanks Chris!
John
4 stars DENNIS W Customer since 2010
Whereas I am overall happy with the quality of work that was done over the holidays, a few items were not fully addressed. For example, I came in with a trouble light on indicating a problem in the charging circuit for my Porsche. The diagnosis was an overcharging alternator. I now have a new alternator but the trouble light still comes on. I get the impression that the problem was not fixed.
Yes it seems like we had an intermittent problem with the charging system. We installed a brand new Bosch alternator. It was not a rebuilt or remanufactured but brand new. All was well on our end after the install. It was load tested and road tested. After pickup the customer complained that the alternator warning would flash intermittently. Car was then returned for further testing. All car related parts, grounds, power supply, connectors were normal and solid. The problem was that the new alternator that we installed had a problem communicating with the DME ? engine control unit. We replaced with another new alternator. The car was put through many drive cycles and test driven over 100 miles to insure a fix. The customer was called back after he had driven the car for a few days. He said all was well.
5 stars PAM B Customer since 2006
From day one (10 years ago), I have been nothing but pleased with the work done on my VW. I know Jeff always does a wonderful job on my car. Dana’s Customer Service is fantastic. I just have to holler help-she takes care of me and my car. John’s not too bad either!! LOL Without a doubt, I would, have and will continue recommending European Auth Tech to my friends!!
Thanks Pam! You guys are the best!
4 stars CHRISTINE M Customer since 2007
Great service, as usual. Thanks for squeezing me in on short notice.
Thanks Brian!
5 stars Anonymous Verified customer
Fantastic Customer Service, job is done when they say it will be done, and the company stand by their word, with no hassles on their warranty.
Thank you for your comment
5 stars CRAIG C Customer since 2006
Once again, great job guys!
Thanks Craig!
3 stars JORGE S Customer since 2011
God job!
5 stars JEFF S Customer since 2010
European Autotech serviced my Z3 and, now, my Z4. They are careful, competent, and thorough in their work. They will also do an excellent inspection if you are looking at a pre-owned vehicle.
Thanks for the stars J.S.!
3 stars JORGE S Customer since 2011
Responsible, have good integrity.good job!
3 stars BRYANT & JANET N Customer since 2009
I’m disappointed that some of the noise on idle is still there and that again oil was spilled on the underbody and dripped on the garage floor from the oil change.
We brought the car back in for a look and see. The vibration that is there is not from work that was done. The customer wants to replace an axle himself which may be related to vibration. We removed the belly pan to see what is going on with oil leaking. There are other oil leaking issues not related to the oil change that we did.
5 stars PATRICK C Customer since 2011
Outstanding Work in a Timely Manner.
Our pleasure Patrick. Thank You!
4 stars FELIPE F Customer since 2012
Friendly, professional
Thanks Felipe!
5 stars ROBERT L Customer since 2006
enterprise car rental was really poor next time I will get my own car from somebody else unless you have another source for a car
Hey Robert, I will call you on that to find out why it wasn’t good. Sorry to hear that.
Thank you for the stars.
3 stars MILAN K Customer since 2007
Car wasn’t ready at the end of day, after was told it needed rear brakes. We needed the car back that day. So now have to make another appointment and hopfully will have the parts.
3 stars JORGE S Customer since 2011
Job well done
5 stars GREGG M Customer since 2011
Diagnosed a difficult problem though thorough research, presented me with options and did the work on time as promise for the estimated cost.
Thanks for your comment Greg
5 stars WILLIAM O Customer since 2010
It is always a nice experience to have my Mercedes repaired and/or maintained at European Auto Tech. Their staff are courteous, prompt and honest. They are not the cheapest but probably is one of the best in town. I am very satisfy with their services. Thanks, William
Thank You William!
5 stars LEO D Customer since 2012
Good work, informative, clean shop areas.
5 stars DAVID J Customer since 2010
Great service all around
Thanks David!
4 stars JORGE S Customer since 2011
That all depends on what happens today
5 stars ALEC H Customer since 2012
Good job on my stuck left window. It wasn’t cheap but after reading bimmerforum and elsewhere, it’s more or less the going rate. I would recommend EAT and I’ll be back as well.
Thank you Alec!
4 stars RUSTY DEMITH SUSAN O Customer since 2008
Very good service. Committed to your vehicles maintenance.
1 stars DAVID T Customer since 2006
After having a second opinion by an independent European mechanic, as well going over the estimate you gave me, it is obvious that you have an extremely high upsell on all of your prices, for just one of the examples, you did an oil change and did not even replace my air filter, to replace the air filter is apart of the oil change at just about any other shop. You skip out on your work and overcharge the customer, I will not do business with you again.
As far as the example used as an extremely high upsell, the oil change was done for $20.00 labor.
Included in that oil change labor price of $20.00 we reset oil service light, check and top up fluid levels, check and adjust tire pressures, check all lights and do a visual inspection report at no additional charge. There is no air filter done with an oil change. It is done with a service inspection. This car was in a very poor state of mechanical condition. This car needed an inspection maintenance not just an air filter. The customer was given an estimate for that and more severe mechanical issues. He declined to get anything fixed. This car came in last year needing a brake light switch for no brake lights. This car still has no brake lights. I wonder if this other independent European car mechanic included this in the ?under $300.00? estimate and did not skip out on adding this for free too.
3 stars ROBERT G Customer since 2011
I am a consistent BMW owner, and have been to several independent shops around town. After evaluating my experiences, I do prefer to take my business to your shop.
I am always pleased with the quality of work that is performed at European Auto Tech; however, I do have some observations regarding my experience as well. I do feel that the labor charges I have incurred at your business have been a little excessive on more than one occasion, additionally, I believe it would be nice to have a little more interaction with the technicians who actually perform the work to get a better understanding of the work performed.
All that said, I definitely plan to consider European Auto Tech for my future service needs.
5 stars WILLIAM C Customer since 2012
Understood I wanted my Audi serviced right. Identified what needed to be done with complete estimate. I checked part prices online and they were at or near discount prices. Work done well too. Thanks!
Thank you William!
5 stars JEFF S Customer since 2010
Consistently high level of service.
Thank you for the comment Jeff!
4 stars MAGGIE A Customer since 2010
i appreciated the sun shields put up in the car after you were through working on it. dana and linda are friendly and polite and patient.
Thank you for your comment Maggie
4 stars BRUCE C Customer since 2012
you seem to have a very professional operation
Thank you Bruce
4 stars LLOYD F Customer since 2008
Service is excellent. The absence of donuts or cookies cost you a star.
5 stars MARK S Customer since 2009
Competent, accommodating, communicative. Thanks John, Jeff, and Dana.
Thank you Mark for the nice review.
John
5 stars TOM M Customer since 2007
But the tech didn’t put the mileage down on the work order so I’ve got to “guess-ti-mate” it at about 91.5 k.
Other than that. SUPER! (As always!)
Hey Tom,
We have your correct mileage on our side. It is noted and corrected.
Thank you for your business! John
5 stars KIMRA G Customer since 2010
Your service is always fantastic. The techs went above and beyond in helping us check out the car that my parents ended up buying for me. Linda was extremely patient with me and my mom as we worked thru our questions. We will have European Auto Tech maintain the vehicle when it returns to Arizona for next school year.
Thanks for the great service.
Thank You very much for that review Kimra!
5 stars DAVID G Customer since 2011
Dana was great to work with – I believe that she went above-and-beyond with coordinating my Audi’s service. She did what she said she’d do, and followed-up appropriately. Thanks.
Thank You David
5 stars TERRY F Customer since 2006
best in town…wouldn’t think of going anywhere else.
Thanks Terry! I have to disagree. You are the best!
Love you!
5 stars WILLIAM O Customer since 2010
You guys are experienced, skilled, courteous and honest!!
Thanks William,we appreciate the compliment.
5 stars JOHN & MEREL S Customer since 2009
They’re professionals, they do excellent work at a fair price and are helpful, friendly and honest. John Schneider
Thanks John!
4 stars MICHAEL M Customer since 2010
Great service but very high prices, only reason for four stars
5 stars AL P Customer since 2011
Attentive and friendly service. Service provided was Great!!!
Thanks Al!
4 stars LARRY H Customer since 2010
I would like to be able to speak directly to Mark (Merc Tech)? instead of back and forth with Dana. I plan to schedule an appointment in the future. Thanks for all your help. Larry
Hi Larry,
I hear what you are saying. It would be impossible to interrupt the Techs whenever there is a question about a customer’s car.
With the usual busy work day, it can easily compromise safety with constant distractions. We can give you a one on one on a specific
problem with some time management. Thanks for your understanding. John
5 stars LOU V Customer since 2007
I trust your mechanic, Jeff, to make the right recommendation on what’s needed to be done on my car. ET has a great support staff in Dana and Linda. I feel the entire company embraces total customer satisfaction!
Thanks Lou. We remain humble and don’t take it for granted.
5 stars BOB H Customer since 2007
Always have done a good job at a fair price.
We aim to please. Thanks Bob!
4 stars SCOTT H Customer since 2011
Very detailed and trustworthy
Thank you S.H.
5 stars CHARLIE & MAYIM S Customer since 2009
It’s never fun to take your car in to the mechanic, but everyone at European Auto Tech is wonderful. They are fair, honest, even showed us the broken parts on our car and have always treated us well and with respect. As long as I have my car, they will always be the people I will take it to. Highly recommended!
Thanks you so much Charlie and Mayim!
5 stars MELISSA H Customer since 2011
Great Service …will go back again
Thank you Melissa
5 stars CRAIG M Customer since 2006
Brilliant service, genius mechanics, fast service, reasonable cost and decent coffee, what more could one ask for?
Thank you for your compliment Graig.
5 stars VANESSA S Customer since 2010
Love your service, fast and reasonable rates
Thanks Vanessa! Great to hear.
5 stars DEBRA G Customer since 2008
I have been a client for several years and have received excellent, dependable service from all including; Dana,Linda and Mark. Last year I had my front brakes replaced (Mercedes S430) and they continued to sqeak for months afterward. John gauranteed his work (under warranty) and Mark appropriately replaced the faulty parts at no cost to me. Car wash is a professional touch too! 5 Stars!
Thanks Debra!
5 stars EDD V Customer since 2011
we will be back for all our Jetta needs,Thanks
5 stars ABI D Customer since 2011
Good job, i was very satisfied with everything they did on my car, im very positive that i will my bring car back again.
Thank you Abi
5 stars ROB L Customer since 2009
will be a returning customer
5 stars CRAIG C Customer since 2006
Great staff, great job.
5 stars LEE S Customer since 2011
The folks in the office know autos as well. You will receive knowledgeable explanations from the whole team.
4 stars MAYLENE S Customer since 2009
Good, friendly service. Car was ready & work completed when expected.
4 stars Anonymous Verified customer
I know you serve many very fastidious owners, but I think you could prioritize some repairs and suggested” rather than all repairs as being needed.
Hi Anonymous,
We would always list the repairs needed and prioritize them unless we felt there was good reason to do all that was suggested. Please call us if you like to discuss what was stated as needed. I would be glad to go over anything that was suggested.
Thanks, John
520-888-6575
5 stars ROBERT H Customer since 2008
John,
The exorcism worked. The digital dipstick is still at the full line. You can tell Mark and Jeff that my 3 is no longer possessed.
As far as the a/c service, the temperature of the air from the vents is the same as before the service. My e46 has noticably colder air coming out of the vents. I don’t know what else can be checked on the a/c but if you can think of anything let’s check it the next time.
5 stars DAVID & BETH W Customer since 2009
Honest, friendly, quality service
5 stars KERI M Customer since 2006
Everyone wants to find a mechanic they can trust, and this is surely one of the best.
5 stars PAUL T Customer since 2011
Great service. Professional, and did a great job on my car.
5 stars JANELLE O Customer since 2008
Receptionists are great! Always provide honest and professional work!!
5 stars MICHELLE B Customer since 2006
Thanks for everything. The Audi is running great!
Thanks Michelle, glad to hear it! John
5 stars FRANK & MARY T Customer since 2006
Great service. Friendly staff. They are the only service personel I let work on my SLK230.
Thanks Frank and Mary! John
5 stars JESS H Customer since 2011
Called around for pricing. European Auto Tech got me in quickly and the price was even cheaper than they quoted! Never had that happen at a car repair shop. I will be back for more repairs.
Thanks Jess! Glad to please. John
2 stars LLOYD F Customer since 2008
Had to make two trips for the service. Charged too much for labor.
Sorry Lloyd, we know your time is valuable. That is why we make sure that we have the correct part in hand before we have you come down to get it. If you recall we requested that you wait until we called and verified that your parts had arrived. You came down early and were disappointed that the parts were not yet here the first time. The second time, the part was sent to the wrong shop. You showed up again without us calling you and verifying the part was here. Thanks John
5 stars Dan Maguire Verified customer
Thank you for the excellent customer service, fast detailed analysis, and speedy resolution!
Thanks Dan!
5 stars DANELLE O Customer since 2010
Thank you european auto tech staff. John your staff should be commended on a job very well done. From Dana and Linda at the front desk to those who worked on both my Posche and BMW X5. Everyone was great and I am extremely happy with the work done, especially on my Porsche. Appreciate the military discount as well.
Thanks Danelle! Our pleasure.
5 stars STEVE & THERESA C Customer since 2011
Wonderful service from the start!
Thanks Steve back to you!
5 stars PAM B Customer since 2006
I have been dealing with European Auto Tech for at least 8 years.
I tell everyone who asks, or does not ask, that I think European is the best. They take care of me and my Jetta. They are honest, reliable, wonderful customer service and will only deal with them…not the dealerships.
John, Dana and Jeff are outstanding.
Proud to be a European Customer!
Pam Birmingham
Thanks Pam, we feel the same to you!
5 stars PETER S Customer since 2011
Visit 2: 5 stars on ’84 Porsche 944 repairs. Visit 1: 4 stars for earlier visit/ repairs on ’02 M.B. E430 since interior of car was left in greasy- smelling condition (it went away after I cleaned the steering wheel w/ leather cleaner). Excellent service and satisfaction for repairs made.
Thanks for the review.
I’m not sure what to say about any smell in the car. I was probably the last one to drive it after it got aligned. I did not notice anything.